System Failure or One-Time Error? 

For this article by Jo Ilfeld, CEO of Incite to Leadership system failure vs one-time error the images shows a hand holding an icon with a exclamation mark

Sometimes things at work don’t go as planned, but the important question to ask is whether it’s a “system failure” or a one-off error.

Recently, a client of mine rushed to prep a deck for a meeting, only to realize they hadn’t done enough preparation because they didn’t know who was attending.

This prompted my question to her: Is this a failure of not having the right system in place so you don’t know what type of meetings you have coming up? Or was it just a one-time mishap?

Upon reflection, we realized the system only needed a small upgrade and didn’t need to be demolished. The solution was simple—review the calendar several days ahead instead of just one.

On the flip side, sometimes a mistake is just human error. For instance, I was traveling, and some emails were stuck in my outbox. While frustrating, it wasn’t a system failure but a rare oversight.

So, next time something goes wrong, don’t jump to blame yourself.

First, ask yourself if there needs to be a system in place that currently isn’t there that would have helped protect against the mistake. Or is that only a one-time error?

Bottom line: Don’t beat yourself up—just improve and keep going.

Read more: Plan Your Week for Success

Jo Ilfeld, PhD

An executive leadership coach, Jo helps C-suite leaders, executives, and high-potential managers develop the flexibility, skill, and frame of mind to meet the challenges of the next five, ten, twenty years…. and beyond. She works with individuals, teams and organizations on four core areas of leadership development. Check out Jo's bio page for more information.

Leave a Comment