Do You Know the Difference between Impact and Intent?

We think we know the difference but often when apologizing for our actions or mistakes, we tend to emphasize intent over impact. When we do this, it ends up sounding like you are making excuses for yourself instead of taking responsibility for the impact you had on others.

Watch this week’s learning snack to find out the difference and how you can change the way you apologize to acknowledge the impact your actions had on others.