Video: Learning Snacks
This week’s learning snack is inspired by my daughter’s unfortunate mishap. After she suffered a really nasty sunburn the other week, I took good care of her burn but at the same time I talked to her about how this painful incident will change how she thinks about sunscreen in the future. That instead of…
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We think we know the difference but often when apologizing for our actions or mistakes, we tend to emphasize intent over impact. When we do this, it ends up sounding like you are making excuses for yourself instead of taking responsibility for the impact you had on others. Watch this week’s learning snack to find…
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It would be great if you could… It would be lovely if you would… Do you start your requests with phrases like these? But then you feel upset or annoyed when these requests are not done? It’s time to get clear in your communication. Watch this quick learning snack on one communication change that you…
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Are you grieving the loss of anticipation and something to look forward to? A little anticipation goes a long way. Researchers found that gifts that involve some type of anticipation can give the recipient as much pleasure as the gift itself. I realize the loss of things to look forward to is nothing compared to…
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We are all witnessing huge calls for real change right now. For those that have already been working on change in your organization, it is important to stop and ask yourself the following: “Do your people know the why behind your change?” Watch this week’s learning snack on why your WHY is more important than…
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Like many at the start of the pandemic, I bet you were great about checking in with your team, making sure things were working or corrected. Yet now that you have been in it two months or more, chances are you have gotten a lot less consistent about checking in. Watch this learning snack for…
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You know what I’m talking about. The long, awkward pause that follows a question in a Zoom meeting. How do you deal with that? Unlike Q&A sessions in an in-person meeting, when you are on a video call, there is a long pause after you ask someone a question. What is the reason for the…
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When giving feedback in a virtual meeting, you can’t tell how the person is taking the feedback. It can often sound a lot harsher than it intended. Watch this quick learning snack for the best ways to give feedback virtually.
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